FeedbackPilot support

Get help with the task in front of you.

Follow a step-by-step guide for instant answers, or send us a support request.

Step-by-step help

Help guides for common actions

Choose the task you are trying to complete. Each guide shows the relevant screen, the minimum steps and how to check the result.

Choose a form, check the customer-facing questions, make it active and test the public link before sharing it.

Connect an unmatched response to its genuine customer and completed job so the next action has the right context.

Create an internal action, assign responsibility and record evidence before marking the improvement complete.

Use the same rating-neutral eligibility checks for every customer, copy safe wording and record any manual follow-up.

Prepare exact wording, issue a permission link and wait for explicit approval before recording any public use.

Paste customer or job CSV rows, review row-level issues before committing them, and choose the right export for the data you need.

Review the stored subscription state, use Stripe for billing changes and keep cancellation separate from refund review.

Reset a forgotten password safely, return to the correct account and review account security after signing in.

Billing, privacy or subscription question? The answer is often already here - check these first and skip the wait.