FeedbackPilot help guide
Turn a service issue into an improvement action
Create an internal action, assign responsibility and record evidence before marking the improvement complete.
FeedbackPilot
Current task
Workspace
Settings
Improvement workflow
Arrival-time communication
Open
Issue recorded
In progress
Owner assigned
Completed
Outcome and verification
Complete the task
Follow these steps
Create the improvement
From a feedback record choose Create improvement, or open Improvements and choose Add improvement. Describe the issue category and practical fix.
Set priority and ownership
Record severity, frequency and ease of fix, then add an owner and due date when they are known.
Work the action
Move the action into progress and keep notes on the change made. Customer-facing issue follow-up remains a separate responsibility.
Verify before completion
Record the outcome and the evidence used to check it. Both are required before the internal improvement can be completed.
Related guides
Prepare a review draft
Use the same rating-neutral eligibility checks for every customer, copy safe wording and record any manual follow-up.
Read guideRequest testimonial permission
Prepare exact wording, issue a permission link and wait for explicit approval before recording any public use.
Read guideStill blocked?
Open the support form with the relevant category and page already selected. Do not include passwords, payment details, secrets or full private customer feedback.