Private service follow-up
Keep the problem, owner, next update and outcome together instead of losing the follow-up in messages.
Collect feedback. Take flight in the right direction.
Know how every job went and what needs attention next.
Know how every job went and what needs attention next.
Collect feedback, link it to the customer and completed job, then assign the follow-up in one place.
One connected workflow
Live formForm
Post-job feedback
Feedback
No update about the delayed arrival
Owner and next task assigned
Alex to contact Sam and record the outcome
From response to follow-up
See what happened and decide what to do next.
Select each stage to see how FeedbackPilot links the form, customer, job, response and follow-up record. You send every customer message yourself.
Create and share a focused form
Start with an included feedback form or customise your own, then publish a hosted link for the completed job.
- Ask only the questions the business needs
- You decide when and how to contact the customer
Worked example
See how the form step works for one completed job.
Worked example
See how the form step works for one completed job.
Sam Taylor
Scheduled service visit · completed 18 July
Form
The office shares the post-job feedback form
Once the service visit is complete, the office sends Sam the hosted feedback link. The form asks how the visit went and whether anything still needs attention.
Create and share a focused form
Start with an included feedback form or customise your own, then publish a hosted link for the completed job.
- Ask only the questions the business needs
- You decide when and how to contact the customer
Worked example
See how the form step works for one completed job.
Sam Taylor
Annual boiler service · completed 18 July
Form
The office shares the post-job feedback form
Once the boiler service is complete, the office sends Sam the hosted feedback link. The form asks how the visit went and whether anything still needs attention.
More than a form inbox
Keep the customer, job and action together.
A response is useful when you can see the customer and job, assign an owner and record the follow-up.
Try the form builderReview request drafts
Prepare an optional review request draft for approval after the same job and contact rules have been applied.
Permission and improvement records
Record exactly what a customer approved and turn repeated service problems into assigned improvement work.
For local service teams
Built for local service businesses.
Collect post-job feedback, handle problems privately, prepare review request drafts and record service improvements. Your business decides what gets sent or published.
01PlumbersSee the job, customer feedback and outstanding promise together, whether it is a return visit, invoice, part order or simple explanation.02Cleaning businessesKeep each response attached to the right clean, agreed scope and customer so the team can resolve a missed area, access problem or recurring service issue quickly.03ElectriciansLink feedback to the actual electrical work so diagnostic visits, installations, reports and outstanding actions are clear to both the office and the engineer.
Simple monthly pricing
Compare Starter and Pro.
Both plans include hosted forms and private issue follow-up. Starter includes two preset forms and two custom forms; Pro includes both presets, up to 100 custom forms, conditional branching, duplication and higher limits.
Starter
Two editable FeedbackPilot preset forms plus two custom forms for a consistent post-job feedback workflow.
£25/month
What is included
- Two FeedbackPilot preset forms
- Two custom forms
- 4 active hosted forms
- 500 active customers
Pro
Conditional formsBoth editable FeedbackPilot preset forms plus up to 100 custom forms, duplication, conditional branching and higher customer and response limits.
£49/month
What is included
- Both FeedbackPilot preset forms
- Up to 100 custom forms with duplication and conditional branching
- 102 active hosted forms
- 2,500 active customers
Stripe Checkout confirms your trial, any active launch discount, tax, local currency and exact first charge before you subscribe.
Frequently asked questions
What to know before starting your trial.
Can I just use a generic form?
A generic form can collect an answer. FeedbackPilot keeps the response linked to the intended customer and completed job, then records the follow-up in the same workspace.
Does FeedbackPilot send messages to customers?
No. Hosted responses are collected automatically, but your business shares links and carries out customer outreach and public replies manually.
Is this review gating?
No. All feedback stays private unless the business has separate permission to use it. The same completed-job, contact, opt-out and open-issue checks are applied without using the customer's rating to select who receives a review request.
What happens with negative feedback?
The response stays private and linked to the relevant job. The business can assign an owner, record what happened and follow up with the customer. FeedbackPilot does not remove, hide or rewrite the customer's response.
Does it include Google sync or automatic review sending?
No. FeedbackPilot prepares a draft for the owner to review. You decide whether to send it and handle every public reply yourself. Google review synchronisation and automatic customer review-request sending are not included.
How does the trial work?
You pay £0 today. Stripe Checkout confirms the seven-day trial, payment details, tax, any active launch discount and first billing date before you subscribe. You can manage or cancel the subscription through the Stripe customer portal.
Try the form-to-follow-up process
Test FeedbackPilot with one completed job.
Publish a form, submit a test response and assign the next action before involving a real customer.