FeedbackPilot help guide
Manage billing, cancellation and refund requests
Review the stored subscription state, use Stripe for billing changes and keep cancellation separate from refund review.
FeedbackPilot
Current task
Workspace
Settings
Billing settings
Pro subscription
Status
Active
Renewal
Current period end
Refund
Separate review
Complete the task
Follow these steps
Review the current state
Open Billing settings and check the plan, subscription status, trial or period end and any scheduled cancellation notice.
Open Stripe for billing changes
Use the billing portal to view invoices, update payment details or manage the subscription. Owner or admin access is required.
Confirm cancellation timing
After cancelling, return to FeedbackPilot and verify whether cancellation is scheduled for the end of the current paid period.
Request a refund separately
Use the refund request action when a completed payment needs review. Cancelling a subscription does not automatically refund it.
Related guides
Import or export data
Paste customer or job CSV rows, review row-level issues before committing them, and choose the right export for the data you need.
Read guideRecover account access
Reset a forgotten password safely, return to the correct account and review account security after signing in.
Read guideStill blocked?
Open the support form with the relevant category and page already selected. Do not include passwords, payment details, secrets or full private customer feedback.