Simple monthly pricing
Choose the forms and limits you need.
Starter includes two guided preset forms and two custom forms; Pro includes both presets, up to 100 custom forms, conditional branching, duplication and higher limits.
Local currency shown at checkout
7-day free trial · Payment method required · Cancel before billing starts · Local currency shown at eligible checkouts
Starter
Best for a business using two guided FeedbackPilot forms plus two custom forms.
7-day free trial
£25/month
- Two guided FeedbackPilot formsUse the two guided forms included with Starter, with their built-in conditional questions.
- Two custom formsBuild two workspace-owned forms with standard question types. Custom-form branching can be added for £5/month.
- 4 active hosted formsUp to four forms can accept public submissions at the same time. Other forms can remain saved and inactive.
- 500 active customersThe number of non-archived customer records the workspace can keep active.
- Forms, issue follow-up and review draftsCollect private feedback, assign service issues, prepare review request drafts for approval and track testimonial permission.
Pro
Best for a business using both guided FeedbackPilot forms plus up to 100 custom forms, branching and duplication.
7-day free trial
£49/month
- Both guided forms and up to 100 custom formsUse Job Feedback and Issue Resolution Check-In, and create up to 100 workspace-owned custom forms or duplicate a form your workspace owns as a new inactive form.
- Conditional branching on custom formsShow a question only when an earlier dropdown or yes/no answer matches a rule, with no separate add-on.
- 102 active hosted formsUp to 102 forms can accept public submissions at the same time.
- 2,500 active customersThe number of non-archived customer records the workspace can keep active.
- Forms, issue follow-up and review draftsCollect private feedback, assign service issues, prepare review request drafts for approval and track testimonial permission.
Compare plans
Starter or Pro?
Both plans collect feedback, keep it linked to the job and support private issue follow-up. Pro includes both guided presets, up to 100 custom forms and higher limits.
| Feature | Starter£25/month regular price | Pro£49/month regular price |
|---|---|---|
| Form creation | ||
| Guided FeedbackPilot formsUse the included Job Feedback and Issue Resolution Check-In workflows. | 2 included | 2 included |
| Custom formsBuild workspace-owned forms with standard question and content blocks. | 2 included | Up to 100 included |
| Conditional branchingThe guided presets include built-in conditions. Starter custom-form branching is an optional add-on; Pro includes it. | Presets included; custom +£5/month | All forms included |
| Duplicate owned formsCopy a form your workspace owns to create a new inactive version. | Not included | Included |
| Active hosted formsThe number of published forms that can collect responses at the same time. | 4 | 102 |
| Response collection and context | ||
| Automatic hosted response collectionPublished form submissions appear in your FeedbackPilot workspace automatically. | Included | Included |
| Job-specific feedback linksCreate a feedback link tied to a particular customer and completed job. | Included | Included |
| Customer and completed-job matchingKeep each response connected to the relevant customer and job record. | Included | Included |
| Workspace limits | ||
| Active customersThe maximum number of non-archived customer records in the workspace. | 500 | 2,500 |
| Feedback recordsThe maximum number of feedback responses retained in the workspace. | 1,000 | 5,000 |
| Rows per CSV importThe maximum number of rows accepted in one customer CSV upload. | 500 | 2,500 |
| Review drafts and follow-up | ||
| Manual, copy-to-send review request draftsPrepare a draft to review and copy; FeedbackPilot does not send it automatically. | Included | Included |
| Testimonial permission trackingRecord whether a customer has permitted their feedback to be used as a testimonial. | Included | Included |
| Service improvement trackingTurn repeated feedback into assigned actions with owners and follow-up. | Included | Included |
Use the trial properly
See if FeedbackPilot works for your business
Use the 7-day trial to test the form, response collection and follow-up process with your own setup.
- 1Set up your business and review platform.
- 2Customise an included form or build your custom form.
- 3Add a customer and completed-job sample.
- 4Publish a link, submit a response and review the follow-up.
FeedbackPilot does not promise a number of reviews, rankings, revenue or time saved. Use the trial to decide whether the product suits your business.
Customer contact stays manual
You stay in control of every message.
Hosted responses are collected automatically. You send every customer message yourself. FeedbackPilot does not contact customers for you.
- The private feedback score does not decide who receives a review request.
- Open service issues are followed up before unrelated outreach, regardless of rating.
- Testimonials are only used when permission has been recorded.
Pricing questions
How does the launch offer work?
Eligible new customers get 30% off the first three paid monthly invoices after the 7-day free trial. Stripe applies the discount automatically while the launch offer is available. After the third paid month, the subscription continues at the normal monthly price.
Can I restart the launch offer after cancelling?
No. Each Stripe customer can use the launch offer once. Cancelling, resubscribing or changing plans will not restart the discount.
Can I build my own forms?
Yes. Starter includes two custom forms with standard question types. Its two guided presets include built-in branching. Custom-form branching can be added to Starter for £5/month, while Pro includes it with both guided presets, up to 100 custom forms and duplication.
Are responses collected automatically?
Yes. Once a hosted form is published, new submissions are collected in the FeedbackPilot workspace. FeedbackPilot does not automatically send the form link to customers.
Does FeedbackPilot send review requests?
No. FeedbackPilot prepares a draft for you to review and copy. You decide whether and how to send it.
Is a payment method required for the trial?
Yes. Stripe shows the exact first billing date and amount before you confirm. Cancel during the trial and you pay nothing.
When does billing start?
You pay £0 today. Unless cancelled first, the selected monthly subscription starts when the seven-day trial ends. Stripe shows any active launch discount and the exact first charge before confirmation.
Will checkout use my local currency?
The prices on this page are GBP list prices. On eligible checkouts, Stripe Adaptive Pricing can show and charge a supported local currency based on the customer's location. Stripe confirms the exact currency and amount before the trial starts.
Can I cancel or change plans?
Yes. Subscription management and cancellation are handled through the Stripe customer portal. Access after cancellation follows the displayed billing period and account-retention policy.
Can I invite only customers who gave positive feedback?
No. The same completed-job, contact, opt-out and open-issue checks should be applied without using the customer's private rating to select them.
Does Pro include team accounts, Google sync or automatic sending?
No. Pro includes both guided presets, up to 100 custom forms, form duplication, conditional branching and higher limits. It does not include unsupported team accounts, Google sync or automatic customer sending.